Setting New Standards in the Restoration Industry
Introduced proprietary technology
FIRST ONSITE is committed to providing superior Customer Experience. Our most powerful Customer Experience initiative to date is the introduction of mobileCT: proprietary new software that empowers our teams to gather information, develop site reports and drive the job cycle directly from the field.
Our insurance customers can now experience an unmatched speed of service and level of reliability. We have armed each of our project managers across the country with this powerful technology so that every FIRST ONSITEe job will be at the leading edge of restoration project management.
Developed in-house by our technology department, mobileCT runs on Windows-based, wifi and 3G enabled tablets, synching seamlessly with industry standard software as well as integrating into our own claim management systems. The software allows project managers to quickly generate comprehensive site reports, communicate instantly with property owners and adjusters, and rapidly submit updates wirelessly from any job site, anywhere. Customers and insurers will now have information in a matter of hours as opposed to days.
One of the main motivating factors behind the development of mobileCT was FIRST ONSITE’s continued commitment to improving the customer experience while meeting or exceeding industry standards.
In the event of a disaster, insurers oftentimes recommend suppliers to their property owner customers, and as a way to identify quality and reliable suppliers, insurers are measuring their performance. With mobileCT, FIRST ONSITE is able to manage restoration jobs against those measurables on a national basis. We believe this kind of technology and service will one day become the industry standard for restoration projects across the country and we are pleased to be at the forefront.
The first version of the application has already made its debut at all 45 FIRST ONSITE branches. Development of version 2.0 is underway, continually integrating feedback from customers and team members using the tablet and software in the field. Our goal is to use this technology to increase the speed and quality of our service, maximize efficiency, and ultimately reduce the job cycle time for everyone involved.