Careful preparation and building relationships long before the storm hits
Fire. Flooding. Storms. Natural Disasters. These events can bring business operations to a screaming halt. Getting a business up and running as quickly as possible is always our goal. How do we do it? Careful preparation and building relationships long before the storm hits.
Being prepared means taking a proactive approach prior to storms or natural disasters.
There are five key pieces:
- Form partnerships with national accounts
- Build trust and gain commitment from clients by understanding client expectations
- Follow storm progression using V-Alert and communicate with clients in the eye of the storm
- Identify relief points and organize assets as the storm evolves
- Setup localized command centers and mobilize crews once it is safe
Forming Partnerships and Understanding Client Expectations
Understanding the client’s expectations long before a storm even hits an area is critical when it comes to proper response. Once we form a partnership with a client, we are committed to helping them every step of the way by supplying the resources necessary to get them up and running should a disaster strike. It’s important to note that we always give our clients first priority when the worst happens. Through the chaos, we bring a rapid and powerful response to get our clients back to business and back to life.
Identifying Client Exposure Using Monitoring and Mobilization
We continuously monitor weather data to predict and follow weather events. When weather predictions become more accurate, we are able to mobilize equipment and crews from our response centers. When most people move to safety, we set up command centers as close as safely possible to the impact point, while communicating with our clients every step of the way. The moment the storm passes, our crews take action. Critical decisions are made, bringing the right resources required to restore business operations quickly.
About the Author:
Matt Wenstrom is the Executive Vice President at FIRST ONSITE responsible for overseeing the National Catastrophe Team and East Coast territory and sales effort. Matt’s career initially began as a professional athlete playing basketball both in the NBA and European League, but he now leverages all of his team-building skills “off the court” in restoration and construction. With more than 18 years’ experience in the industry, Matt understands the ins-and-outs of restoration and what it takes to support businesses and people in times of disaster.