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Hospitality

You Go Above and Beyond for Your Customers. So Do We.

Your guests expect the best, even when unexpected events affect your operations. That’s why we deliver restoration solutions that ensure business continuity. Our industry-leading expertise allows us to get you up and running with minimal delay — and minimal interference to your guests.

Areas We Serve

  • Hotels, Motels & Resorts
  • Restaurants & Bars
  • Casinos
  • Amusement Parks
  • Arenas & Venues
  • Theaters

Frequently Asked Hospitality Restoration Questions

  • What sets us apart from other hospitality restoration companies?

    Our decades of expertise, breadth of services, and track record of success make us a North American restoration leader. We pride ourselves on being a single-source hospitality restoration company. We know exactly what it takes to restore hotels, restaurants, entertainment venues, and more. We understand the importance of quickly getting you back to full operating capacity, while minimizing disruptions to customers and staff. We also understand the importance of completing work on time and on budget. Our size, scalability, and breadth of expertise helps us handle multiple projects at once — making us the only partner our clients will never need.

  • How quickly do we respond to your hospitality business emergency?

    We know threats to your hospitality facilities can emerge at any time, whether you need emergency restaurant recovery or hotel renovation fast. That’s why we’re standing by whenever you need us. Our emergency dispatchers are available 24/7, 365 days a year, and our teams are always ready — even in the middle of the night or over major holidays. Thanks to our vast network of Canadian and United States offices, we have the ability to be wherever you need us to be. Our coast-to-coast presence means we not only have the size and scale to respond to disasters of every size, but the agility to deploy swiftly when disaster strikes.

  • What is our approach to hospitality business disaster recovery?

    Our experts have decades of experience in assessing risks, mitigating damage, and recovering from disaster. We clearly communicate with your teams to understand exactly how your business works, and to identify your hierarchy of needs during an emergency. Whether you’re dealing with a hotel fire, a flooded casino, or anything in between, we have a full range of services to help you overcome. We do everything in our power to maintain a top-tier guest experience, no matter what service you provide.

  • How do we approach hospitality client relationships?

    Keeping your business running while ensuring a positive guest experience is a priority for us. That’s why we build customized emergency response plans tailored to your facility’s unique needs. During a project, we communicate clearly every step of the way, from outlining budgets and timelines, to providing day-to-day progress reports. We operate with respect to your day-to-day business, so you can continue delivering top-tier guest service.

  • How do we expedite the hotel disaster restoration process?

    We’re always ready to respond at a moment’s notice — whether we’re utilizing pre-existing emergency response plans or adapting to situations as they develop. We always show up ready for the job, even when an emergency makes resources scarce. Our size and scalability gives us the ability to simultaneously and efficiently handle multiple projects at your facility. Comprehensively planning for mitigation and reconstruction allows us to move seamlessly from one phase of recovery to the other. Our goal, as always, is to ensure business continuity when you need it most.

Certified as a Hospitality Business Disaster Expert

We’re proud to have earned the following certification and memberships from industry organizations.

Hospitality Business Solutions Starts Here

Find out what our leading North American restoration services can do for you.

FIRST ONSITE

FirstOnSite is becoming FIRST ONSITE

On March 29, 2021, many restoration brands, including FirstOnSite, Interstate, Restauration PremièreAction, Interstate Hawaii, Super, Perfection, CATCO, and Rolyn are coming together under one name to become a leading restoration company in North America.

While our name is changing, our commitment remains the same. As a unified company, we will be better equipped to lead and serve with 80+ branches across Canada, the US and Puerto Rico, over 2,000 team members, and more than 70 years of combined experience.

Learn more about FirstOnSite Restoration becoming FIRST ONSITE.