About Us
The Only Restoration Company You’ll Ever Need
With our depth of expertise, unmatched agility, and the scalability for any job, we have everything it takes to be your single-source restoration partner.
Who We Are
We are FIRST ONSITE, a leading restoration and property reconstruction company serving North America and beyond. We’re proud to provide the highest-quality remediation, restoration, and reconstruction services for essential industries of every kind: from healthcare and education, to commercial and residential. Our local, dedicated operations are backed by extensive national resources, so that we can be first to arrive and first to make a difference for businesses, homeowners and communities. Our speed, scope, and scale are unmatched, but it’s our people that make the real difference. With a commitment to excellence, service, and doing the right thing, we’ll get you back to work and life. No matter what.
We help you Restore, Rebuild, and Rise.
Our Difference
When disaster strikes, you need a rapid response from a partner with the skills and experience to handle any type of unexpected event. Our comprehensive coverage means we can be there whenever, wherever, and however you need us. But we’re more than just a property restoration powerhouse—we’re a team of people dedicated to doing good and doing the right thing.
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The Best People & Service
Our people are our biggest strength. What sets us apart are the highest possible standards for professionalism, workmanship, and commitment to our values.
Every project is led by experts who provide local, personalized service, and unparalleled communication, including daily field reports that keep you up to date at every step of the way.
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Restoration Industry Leader
With our unmatched range of services, coverage, resources, and experience, we are proud to be a leading North American property restoration powerhouse—and, the only partner you’ll ever need to Restore, Rebuild, and Rise.
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24/7 Emergency Service
Our 24/7, 365 emergency response means we’re always here for you, no matter what. With direct, local service backed by national-level support and vast resource access, we can act rapidly in response to unexpected events and disasters of every kind.
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Dedicated Industry & Service-Line Expertise
Our specialized professionals understand your unique business and industry, so that we can create custom plans tailored to your needs. With a focus on speed, efficiency and minimizing interruptions, we will do everything it takes to get your work and life back to normal.
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Committed to Safety
A focus on safety grounds everything we do. We implement site specific trainings on every project, and implement safety methods according to industry and government safety standards. We are also insured and bonded for your protection.
Building a Better Tomorrow, Together
We are more than just a property restoration powerhouse. We’re a team of people dedicated to doing good and making a difference in lives across North America. Caring for each other, supporting those in need within our communities, and exploring how we can reduce the environmental impacts of our work are just a few examples of how we live our values.
Our passion for doing good while doing good work is deeply woven into who we are. The way we express our values takes on many forms, and we encourage every team member to find their own way to serve and give back. We believe that every act of kindness—large or small—makes a difference, enriches lives, and helps us build a better world together.
Our Values
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Sense of Urgency
We move quickly to support our customers and each other, anytime, anywhere, and without hesitation. We know that our team members count on us, and so we are responsive when they reach out for help.
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Gather & Grow Talent
We know that our success is based on our people. We make it a priority to coach, teach, and mentor to ensure our teams are developing, growing, and the right people want to join our journey.
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Accountability
We take ownership of the business and do what we say we will do. We hold each other and our external partners to the highest standards of performance. We treat each other with respect and operate with the highest ethical standards.
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Do the Right Thing
We take pride in working safely, while consistently doing the right thing by our teammates, our customers, and our company with integrity and trust.
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Have Fun
We work hard, have fun, and make friends along the way. We value life outside of work and in our communities. We take pride in our accomplishments and celebrate our success.
What Our Clients Have to Say
In times of crisis, we are first to answer the call and be there for clients when they need us most. Find out how we’ve made a difference and set new industry standards for our client partners.
A FirstService Corporation
In 2019, we became part of FirstService Corporation, North America’s leader in the essential property services sector. The companies of FirstService Corporation are leaders in their respective industries, united by a commitment to provide the highest levels of service and value for the customers and clients they serve.
Giving Back Is Our Social Purpose
Caring for each other, supporting those in need within our communities and exploring how we can reduce the environmental impacts of our actions are just a few examples of how we demonstrate our Social Purpose. Our expression of our Social Purpose takes on many forms, and we encourage all of our team members to find their Social Purpose in a way that’s meaningful to them. Our passion for doing good while doing good work is deeply woven into the fabric of FirstService. We share the belief that all acts of kindness — large and small — enrich our lives and help us contribute to a better world.
Sustainability
Click here to find out more about our sustainability plan for 2020.
Our Canadian Team
Jeff brings over 25 years’ experience to his role as Global CEO of FIRST ONSITE. Jeff uses his extensive executive leadership, disaster recovery and management expertise to provide a global perspective for the U.S. and Canada leadership teams. With a focus on strategic planning, operational excellence and business development, Jeff has taken organizations from one to over 4,000 employees and from a single location to more than 75 strong. This leadership and industry expertise helps leaders advance the company’s accelerated growth plans while continuing to deliver exceptional team member and customer experiences.
Dave joined FIRST ONSITE in July 2009 as a member of the Board of Directors. He was appointed Chief Executive Officer in August 2010. He has extensive expertise in organizational management, with a focus on the integration of entrepreneurial businesses. He has held senior leadership positions in the property and furniture restoration industry for more than 30 years.
Stacy is the founder of FIRST ONSITE and a member of the Global executive leadership team and brings nearly 30 years of disaster restoration expertise to his role. As a well-known leader in the industry, Stacy’s vision, track record of success, and hands-on leadership approach paves the way for a results-driven business. He leads the Global Sales team and plays a critical role in leading day-to-day operations.
Al has more than 20 years’ senior experience that includes financial expertise, business management, information technology and mergers and acquisitions, including previous experience in the disaster restoration industry. He directs the overall daily office operations of the company and is responsible for developing and implementing short and long-term tactical and strategic plans for FIRST ONSITE. Al ensures its operational and internal functional teams have clear common purpose as the company continues to grow.
Peter has more than 30 years’ experience in the insurance industry, during which time he led property claims services, catastrophe coordination and vendor management. His insurance background gives him a deeper insight and perspective in providing exceptional customer service to insurance partners across Canada. Peter supports operational processes to enhance performance, customer experience and the ongoing improvement of the company’s systems, job management, KPIs, and customers’ NPS scores.
Bill returned to FIRST ONSITE as Senior Vice President of Western Operations, after previously leading its Central Region. He brings more than 30 years of experience in national and regional sales and operations management, franchise operations, and marketing and business development. His broad experience provides significant support and value to the company in its drive to further lead the industry.
Erik joined FIRST ONSITE close to three years ago as Director of Operations, with almost 20 years of senior-level leadership and operational management experience under his belt. In his time with the company he has transformed its B.C. operations into a cohesive and thriving team focused on providing an exceptional experience for its colleagues and customers.
Jamie Mackie has been with FIRST ONSITE since 2011 and has close to 20 years of industry experience. He began at FIRST ONSITE as a Project Manager and has acted as Branch Manager and Director of Operations prior to his new position as Regional Vice President in the Prairies. In his role, Jamie leads and supports his teams to ensure they maintain the highest level of customer experience in all of the company’s initiatives.
Jason has been with FIRST ONSITE for 12 years. His industry knowledge and experience in sales and operations are of significant value in helping the company continue to set industry standards. Jason is an original owner of one of FIRST ONSITE’s founding companies operating in Eastern Ontario and has been a key asset to the company through the years.
Barry has been with FIRST ONSITE since its inception and brings more than 30 years’ experience in the restoration industry to the company. Until recently he was President of PremiereAction, FIRST ONSITE’s operating business in Quebec and the National Capital Region (formerly known as Rosco Group) which he co-founded with his brother Robert in 1979. In his current role he is responsible for the development of new business in the commercial and large loss marketplace nationwide.
Darren has been with FIRST ONSITE for more than nine years and brings a wealth of industry knowledge to the role. He started with the company as a Construction Manager, and his commitment to excellence propelled him through the ranks to becoming Regional Vice President of the Atlantic region. Darren works closely with FIRST ONSITE’s national leadership team to maintain the company’s exceptional standard of customer experience.
Bill has over 15 years of national and international experience in a unique combination of senior level roles in addition to his latest five years within the disaster restoration industry. Bill’s vast knowledge from the past 20 years encompasses everything the Commercial Real Estate industry has to offer – servicing fortune 500 clients, major institutions and touching on bio-hazard remediation as a core offering. He supports FIRST ONSITE’s unparalleled service to provide the highest standards in disaster restoration with a strong focus on the health, safety and wellbeing of its customers and team members.
Shane has been a member of the FIRST ONSITE team since June 2015 and is a well-known industry leader. As Senior Vice President of Insurance Portfolio, Shane is responsible for designing and delivering the best customer experience programs for FIRST ONSITE’s insurance-related customers. He works closely with the company’s executives and regional leaders to make this happen.
Billy is a respected veteran of the commercial and large loss restoration business and has led restoration responses across North America for more than 20 years. He has aided efforts in every major hurricane in the U.S. from the past decade, including Hurricanes Katrina and Ike, in addition to Canadian disasters such as the Fort McMurray wildfires in 2016 and the Goderich, Ontario F3 tornado in 2011.
Beck is an industry veteran with more than 20 years of leadership experience in commercial restoration, from both an insurance and broker perspective. Throughout his career he has overseen restoration operations in some of Canada’s largest markets and led a national commercial account team working with key commercial customers on both sides of the border. Joining FIRST ONSITE in 2019, Beck is dedicated to using his experience to help reinforce the company’s vision of global leadership in the industry while providing an exceptional customer experience.
Restoration Starts Here
Find out how our leading North American restoration services can help you rise above.
